Samsung - no other company allowed to work on appliances except samsung technicians, but wait forever.

Front loader washing machine door handle broken, after getting a reputable company to look at fault, but Samsung has to send their own technicians out to fix. Their service provider, Liptronix staff attitude disgusting, they do not answer their phones, since Friday no call received to make an appointment, told by Samsung that the call is scheduled for Friday. A week later to fix a minor fault that could of been fixed the same day.