1 reviews | Active since Jul 2011
Samsung no delivery report
Pre Order Promotion with Samsung S21 Ultra. What a shambles, if you phone or Text chat they say you must wait a week. When you get tored of waiting all the weeks they promise then they escalate it to the relevant department. That does not help either. Been waiting since 4 March for the 7 to 14 days to be passed. HELLO its more than a month!!!!!!!!!. Companies should not promise if they cannot deliver. The phone was a bust, longer battry life, please, my S10 lasts x2. the promotion is non existing. Overall the worst experience with samsung ever, they are starting to rival Telkom and thats saying something. Now i see on Hello peter they just respond by saying they will escalate it again. Like that is fooling anyone. You can only delay poor service delivery on covid for so long your.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
This is not good enough, some computer generated response. I have contacted you via two mediums and you have already told me you are escalating this. And i am still waiting. Please dont antagonize me with these non sympathetic responses. Your promotion said 7 to 14 days for delivery and its been over a month. If you state something as part of the promotio its binding, to still force customer to follow up with you numerous times is pathetic.
This is not good enough, some computer generated response. I have contacted you via two mediums and you have already told me you are escalating this. And i am still waiting. Please dont antagonize me with these non sympathetic responses. Your promotion said 7 to 14 days for delivery and its been over a month. If you state something as part of the promotio its binding, to still force customer to follow up with you numerous times is pathetic.