WB
Warren B
1 reviews | Active since Apr 2023
13 Feb 2024, 14:01
Samsung - No Customer Care - be careful when buying online from Samsung
Terms and Condtions allow for canceling an online order within 14 days However the Samsung Customer Support use lie and other false tactics that they have canceled the order but they do not. Samsung customer care keep a person in an endless loop of frustration hoping that a person gets tired and gives up. Samsung design it this way .However the result is that Samsung have now lost a very good customer. Please be careful with Samsung online orders as the terms and conditions is a sucker punch for the customer. Samsung , I am disappointed in you as a once loyal customer.
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Samsung South Africa's replyOfficial
13 Feb 2024, 14:02Good day Warren
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply13 Feb 2024, 14:02
Official
Good day Warren
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM