BF
Ben F
1 reviews | Active since Jan 2022
31 Jan 2022, 05:41
Samsung, no clarity
2 January 2020 I upgraded to a Note 20 5G, as part of the promotion I had to submjt documents to obtain a free samsung tv, I submitted all the documents and received an email stating that my claim was submitted but I have not received any feedback. I then sent many FB messages and was assured that the situation will be clarified but have not received any feedback just empty promises that my claim will be invesyigated
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Replies (3)
Samsung South Africa's replyOfficial
31 Jan 2022, 08:20Good morning Ben,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply31 Jan 2022, 08:20
Official
Good morning Ben,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
BF
Ben F's updateReviewer Update
31 Jan 2022, 09:44Should I send you my order reference number regarding the claim?..
BF
Ben F's update31 Jan 2022, 09:44
Reviewer Update
Should I send you my order reference number regarding the claim?..
BF
Ben F's updateReviewer Update
01 Feb 2022, 09:08Good day, I am extremely dissapointed.
I have just been informed that my claim has been rejected as allegedly I have not loged a complain of my claim being rejected intime, how must I lodge a complain if I am not notified my claim was rejected, I comp**** with everything required from me and submitted all documents required but am rejected. This is so not right Samsung.
I have just been informed that my claim has been rejected as allegedly I have not loged a complain of my claim being rejected intime, how must I lodge a complain if I am not notified my claim was rejected, I comp**** with everything required from me and submitted all documents required but am rejected. This is so not right Samsung.
BF
Ben F's update01 Feb 2022, 09:08
Reviewer Update
Good day, I am extremely dissapointed.
I have just been informed that my claim has been rejected as allegedly I have not loged a complain of my claim being rejected intime, how must I lodge a complain if I am not notified my claim was rejected, I comp**** with everything required from me and submitted all documents required but am rejected. This is so not right Samsung.
I have just been informed that my claim has been rejected as allegedly I have not loged a complain of my claim being rejected intime, how must I lodge a complain if I am not notified my claim was rejected, I comp**** with everything required from me and submitted all documents required but am rejected. This is so not right Samsung.