Samsung- no care once products sold by retailers

Bought a Samsung laptop for my son at Game Woodlands, Pretoria East.Screen blanked out & product was out of warranty.Took laptop to Game in Nov 2014 to send for repairs to their own supplier and undertook to pay.From then on it was downhill, Game vanished & upon enquiries, no one had answers.Lodged a written complaint,Game blamed me for them not having my number.Then I was given a quotation for +R1440 in Jan 2015 which I accepted.Then Game vanished again. Lodged another complaint in Feb/March 2015 and eventually bought another laptop at INCREDIBLE CONNECTIONS (excelent service) for my son as he was due to return to University. Game called in April 2015 for collection.Then I sent my assistant to collect and paid R1440, laptop was returned unrepaired. I complained to Game & SamsungSA, SamsungSA referred me back to Game, the very people who took 6 month to revert with a solution.Seeing the complaints against Game, I'm now convinced that Game's service is not what it used to be. They really operate worse than the fly-by-nights cropping up in shoddy shopping malls but, at least the latter do repair items on the spot. I am also disappointed with SamsungSA for not protecting their brand.