SAMSUNG - No Care for customers

Good day,

I have had 4 bad services experiences with Samsung the last (almost) year. The last is that I have asked if they could please handle my phone ( Note 8 - that simply "died" on me 8 days ago) as urgent as it is a crucial part of my business. I called them 5 days in a row to get feedback, and asked if it was possible to get the phone repaired quicker then their 7 to 11 days that they give as an indication. Three days in a row I was promised that they will call me back . None of this happened. When I then send an email to zaservice@samsung to complain, the reply I received was that it will be escalated to the exact same department I am complaining about . Needless to say that I responded to both those email addresses that it does not make sense "escalating" to a department that did not respond in the first place - NO response at all. I was promised on Friday 2 Feb that the service centre will receive the parts today (5 Feb) , that it will be followed up and I will receive a call with an update . Nothing has happened so far and it is an hour before EOB.