Samsung = no care attitude

After 3 weeks of trying to get an simple answer still nothing except a generic mail. You have great products no doubt I love them and 90% of all our house hold items is Samsung ftom the TV to the fridge to the dishwasher however it does not matter how good your product is without service to back it up it is nothing.

My journey of frustration started 3 weeks ago then i thought it will be an easy fix, however in this 3 weeks i have learned your staff blatantly lie, i have Mails, tweets etc saying a VOC agent will contact me, except for a generic mail 4 days ago nobody has tried contacting me.

In fact i was the one doing the phoning just to be told Managers dont talk to clients and my VOC case manager will get back to me as he is busy, up until today this VOC case manager has not phoned me, and all the cslls at my expense was done by me.

Your staff does not listen to resolve a querrie they listen to get to the next call. My original question up until now has not been answered, i have posted on hello Peter a few weeks ago this also did not help, tweets does not help but the tweet crusade will continue.

It only tells me you have an embetted culture of not caring or respecting your clients from the top to the bottom, you have managed to destroy my confidence in the Brand SAMSUNG.

All i asked was to be treated the same way for my claim as if i would have paid for myself, not an unfair request

Before this saga i was on the Pre order list for the S20 Ultra, got a call yesterday that the phone is available, lets just say i spoke my mind and will most definately not go with a Samsung again, this will be new territory as i have known only Samsang for 15 years and about 11 different models. In your sea of millions of clients i will not be missed but let me leave you with this as you have huge problems to turn the culture around that your managers are to good to talk to clients

The Product is nothing without service