DB
Devon B
1 reviews | Active since Sept 2020
26 Dec 2025, 10:34
Samsung no car for the customer at all.
Samsung has completely ruined my festive season. It's been an entire month since they delivered a broken 49" monitor - one of the most expensive monitors in their range. Promise after promise and there is no customer care! This is theft. More than 30 days. No replacement and no refund. I will never be supporting the Samsung brand ever again.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
26 Dec 2025, 22:57 Good day Devon.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply26 Dec 2025, 22:57
Official
Good day Devon.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
DB
Devon B's updateReviewer Update
29 Dec 2025, 06:38Today I am seeking legal advice and hading this over to an attorney. Samsung will be liable for all costs relating to this matter from here on out.
DB
Devon B's update29 Dec 2025, 06:38
Reviewer Update
Today I am seeking legal advice and hading this over to an attorney. Samsung will be liable for all costs relating to this matter from here on out.