1 reviews | Active since Mar 2017
Samsung no after service.
I bought a Samsung A70 phone October 2020. It shut down 2 days ago, I took it to the store where I bought it and they referred me to Samsung Clearwater mall. After investigating they advised the motherboard and lcd has shut down and they need to replace this. This can take 2-3 weeks. My problem is I buy a new phone(supposed to be the best cellphone brand) to have a new phone and not one that has been repaired. Secondly my business revolves around my phone 24/7. Without a phone for 3 weeks I will have not only missed out on business but lost some due to the inability to function normally. I phoned the call centre who told me the Job number doesn't exist! Why would you buy a Samsung phone/product if there is no after service!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM