SAMSUNG NIGHTMARE SERVICE (OR LACK THEREOF AS YOU DONT GET ANY)

I reported my washing machine as faulty on 15 JULY 2020 and duly submitted everything that was required from me on the same day. Since then, I have had to follow up numerous times, requested to speak to a manager or supervisor, that never bothers to call you back, and all the consultants can do is escalate the matter once again to the exchange department, that obviously don't work, or can't read emails, as I am still waiting.... I have always been a Samsung fan, and have over R200 000 samsung appliances in my house but this is the second time that this R10 000 washing machine breaks ,and me having to waste my time pleading for service that should be a given from an company like Samsung. I am just appalled and so frustrated.