Samsung - nightmare experience

Has to be the worst ever customer experience I've ever experience. After discovering that my Samsung tablet battery was giving an issue and it being under warranty I went to the service centre in Belville to get issue resolved. My harrowing experience started when after the tablet was returned to me from the customer centre it was still not repaired. I returned to the store on another day and and after a few days i was told to fetch my tablet as the issue was resolved. But for a second time i noticed the problem was even worse and wondered just what did the store do? I decided to call the store and spoke to either a consultant or the manager. The shocking level of customer service I received on the phone call still upset me today as the manage threw the phone down and spoke in a condescending way and to this day nothing has been done!.

I I was then guided by the service centre to call Samsung voice of the customer to get my issue resolved as the store said to me they cant do anything different if their systems could not detect any issues.

Samsung voice of the customer guided me to take my tablet to the place where I purchased it which was vodacom canal it was here when I removed my cover for my tablet that my next big shock came to realisation. The repair centre use an inferior adhesive and when I removed the cover Case a tiny piece of the tablet where the technicians opened the tablet broke off. The Vodacom store then informed me that i can book the tablet in and they will give me a quote dto fix it.

It was in excess of 1700 included a replacement of the battery which I found to be shocking considering that Samsung them repair centre could not identify this problem in the first place.

It has now been well over 2 months and i feel left drained. I wouldn't wish this experience on anyone.

Me Ebrahim