Samsung - Nice to buy, pray it never breaks..........

I bought a Samsung Fridge freezer in December 2019 from Makro. A year later the fridge stopped cooling and display error codes that no one at Samsung seemingly understands. From there I realized that buying Samsung was a monumental mistake. It took a month of constant badgering for them to send a technician out who was clueless, then a further month to get another technician out who was just as clueless but with spares of all the electronics in the unit. He changed them all until the error went away. In the process of the repair however he cracked the inside housing of the freezer, so now the frigid air and moisture has a direct path to all the electronics. I've been trying now for weeks to get Samsung to address is - but apart from promises to replace the fridge or refund me (which clearly are lies), there's been zero progress. They spend millions on advertising but zero on customer service. What a company !