RS
Rajesh S
1 reviews | Active since Feb 2011
04 Feb 2016, 13:20
Samsung Never Again
I purchased a brand new Samsung Galaxy S6 smart phone from Vodashop Greenstone yesterday (3/2/2016).<br> This morning the phone refuses to turn on or charge. It is totally dead. The clowns at the Vodashop tell me that it will take 7 days to check what is wrong and will not replace immediately. I haven't started using the product and it is already faulty.<br> <br> As for Samsung, how can a brand new product be faulty? Is this the kind of ******* that you are selling in South Africa. I bought the phone for someone else. Thank god I don't use this *******.<br> <br> I will demand my money back and will be cancelling the contract I have with Vodacom.<br> <br> ******* service all round.
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Replies (1)Samsung South Africa's replyOfficial
04 Feb 2016, 14:30Hello Rajesh264,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number ***
Regards
Samsung Team
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number ***
Regards
Samsung Team
Samsung South Africa's reply04 Feb 2016, 14:30
Official
Hello Rajesh264,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number ***
Regards
Samsung Team
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number ***
Regards
Samsung Team
