samsung needs to be held accountable

samsung products purchased through hirsches home stores hirschses states it is samsung that should cover but samsung refuses to fix the issue

details below

We bought a new house and what transpired was we purchased a washing machine and a dishwasher from Hirsch’s on the 4th of April , which was delivered on the 5th of April , however at that stage we has not yet take occupancy of the new property\ So we just got the washing machine and dish washer delivered to the new house even though we had not yet moved in When they delivered the dishwasher they opened it and asked me to check for any dents or scratches To which I looked and saw there was none However I never touched the thing to determine that the top was lose. Anyway they closed it and that was that it laid in the garage until a point of we opening it again to attach it Which it just laid in the garage until we move in and connect everything We tried to connect the washing machine and dishwasher on the 21st April and we saw that the top of the dishwasher was lose I immediately sent a video to the sales person whom assisted me And they said they will escalate to Samsung To which Samsung said the cost is for me based on me not notifying them in time and it is my fault that the thing was broken as if I broke the thing

Please see attached is the report form them around this and reason as to why they will not accommodate the exchange or fixing of the dishwasher