Samsung needs consultants that are willing to help, not joke around with their colleagues

I purchased a gear fit 2 Watch from the Samsung store in pavillion in the Month November 2017 for my mother who is a Samsung fan, however I am not , I am Apple all the way and after the experience I had today with the Samsung consultants I’m considering moving my mother to Apple because of their absolutely amazing service , my mom said many times she’ll neevr leave Samsung but after today , that’s gonna change , my mom is a gym freak , being fit and gyming is her stress reliever and thanks to discovery she can get Benifits with it as well , this is the reason I purchased the gear fit 2 because of her step counts where she’ll be able to receive her weekly benifits , this Past week that passed by her Samsung gear fit 2 Watch stopped counting her steps which became a problem because she couldn’t qualify for her benifits because her steps needed to be counted , if she made 8000 in a day the watch would say 50 , I went to the Samsung store in pavillion to enquire as to what we can do because I’ve tried evrything under the sun and the guy who served us , if I’m not mistaken his name is dean , told me he couldn’t help me because the lady in charge of the phone and watch department wasn’t there and then tells me I must take it to their main store in nandi drive to see what the issue is in a matter of 30sec and then says bye and walks away i , this is the first and last time I’m ever shopping at their store and I’m gonna make sure that none of my family members do to, the least he could have done was asked someone else and tried to help me not give me a 30sec consult and the expect me to go and try and figure out what’s wrong , if you’re not knowledged on it then ask someone else who is knowledged about it , there isn’t one lady in a whole store that should know this , if that’s case Samsung really needs to wake up , employ people that are willing to help because at the end of the day without customers Samsung wouldn’t exist , extremely extremely disappointed in the service