AS
Amukelani S
1 reviews | Active since Jan 2019
12 Jan 2022, 12:06
Samsung must improve on its brands and it’s service
I’m not happy with the brand and the call centre agents. My television set stopped working in November and even I’m still waiting for an exchange. The brand is useless
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Replies (2)
Samsung South Africa's replyOfficial
12 Jan 2022, 12:52Good day Amukelani ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply12 Jan 2022, 12:52
Official
Good day Amukelani ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
AS
Amukelani S's updateReviewer Update
13 Jan 2022, 15:08I regret the day I decided to change from Sony to Samsung. Samsung is so useless and the the call centre are clueless of what is happening. I’d never buy the ever again, what a waste of my money.
AS
Amukelani S's update13 Jan 2022, 15:08
Reviewer Update
I regret the day I decided to change from Sony to Samsung. Samsung is so useless and the the call centre are clueless of what is happening. I’d never buy the ever again, what a waste of my money.