Samsung must fall ****************

Samsung finally came out for my 3 month old washing machine that's broken after waiting for almost 3 weeks.i asked the technician yesterday what is the problem with the machine and his words was he is not sure and that he'll have to escalate the matter. This morning I received a call from the escalation department stating that the seal is broken and that the machine will have to be repaired on my own costs.(please note yesterday they didn't know what's wrong with the machine) all of a sudden they lodge it as a broken seal who's *********** here the technicians or Samsung as a over all brand. I am not happy with almost r5000 3 months later that has to be written off. I have spoken to call center agent Thandiwe Sithole who reports to line manager thathelo Moloi working under operations manager Ugan Kistadu who is not available because they are apperantly all in meetings and no managers are on the floor for escalations. Samsung im disgusted in your quality and service