SAMSUNG MUST FALL

This morning my SAMSUNG J4 prompted for a software update, I updated the software and once it was completed it asked me for a password that i didnt set up. I called the Samsung store and they said its been happening to a few people and I should just bring the phone in. Drove to canal walk and was told its going to cost me R250 and i will have to wipe my phone FOR A SOFTWARE ISSUE THAT WAS NOT MY FAULT. SO DISAPPOINTED IN THE SERVICE AND THE BRAND. Ive always been team Samsung but this is just ridiculous.. . done with this brand all together. The end. Never recommending it to anyone for this absolute *******!