Samsung - MTN black Friday promotions

I recently purchased a Samsung S25 FE from MTN online during their Black Friday promotion, which was advertised to include a Galaxy Tab S10 Lite. Unfortunately, the claims process for this promotion is not clearly communicated to customers. After four separate calls to MTN, I was eventually informed that the claim must be submitted through the Samsung Members app. I completed the process by entering all required details, uploading the necessary documentation, and providing the phone’s IMEI number. However, it has now been a week and I have not received any reference or confirmation number. Without this, I have no way of knowing whether my claim is in the system or if I will ever receive the promised item. The helplines are unable to assist because they cannot track a claim without a reference number, and I am unable to resubmit since the IMEI code can only be used once. This leaves me completely in the dark after making a purchase based on a promotional offer, with serious doubts about its legitimacy. It appears that I am not the only customer experiencing these issues. These promotions are beginning to feel misleading, creating unnecessary obstacles for consumers and blurring the lines of responsibility between MTN and Samsung. This is also not the first time I have had to go though this with MTN and Samsung.