MO
Mohamed O

1 reviews | Active since Dec 2016

09 Jun 2021, 12:21

Samsung - Modern Day *********!!!

Legal Cyber Crime!!!

Never had a problem when I had no internet!!!

Smart TV's are meant for Internet or is it!!!

Imagine sitting in Your home watching TV, connecting it to WIFI and Samsung decides "Why is this TV still running", sends you a bug that damages your Mainboard!!!

Samsung has decided to launch a Firmware to my TV that was apparently as per the Technician "Incompatible between hardware and software"

After running around from pillar to post, they want me to pay for there incompetency because my TV is out of Warranty!!!

I wonder if this is allowed legally? Imagine going to a filling station and the attendant fills Diesel instead of Petrol, who would be liable? The Vehicle owner? Why, because it is out of Warranty!!! What a Joke!!!

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply09 Jun 2021, 12:27
Official
Good day Mohamed ,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung
:^NM 
MO
Mohamed O's update09 Jun 2021, 17:30
Reviewer Update

Email received,

All I see is normal terms and conditions

Can you please advise as to why the screen comes on and into the setup menu and than gets stuck if it’s a main board would be faulty? (Reset as per Samsung Support advise)

Can you please provide me a proper technical report that proves the main board is faulty rather than a technician sucking his thumb?
MO
Mohamed O's update11 Jun 2021, 09:43
Reviewer Update
As per Nelly (Samsung brand Ambassador) who had Les (Samsung head office Technician) evaluate the situation, they found that the firmware was the issue that caused this problem due to incompatibility. However, Samsung Head Office refuses to respond or resolve this problem.