SM
Shawn M
1 reviews | Active since Apr 2017
31 Jan 2022, 12:09
Samsung Mobile Weak
Hi there
So I updated my daughter's cell to the latest version software... After we restated the phone it's asking for a password that we never used before and we can seem to unlock the phone at all... There website is no help at all, you can't find a customer support center it's just impossible to get a hold of them or get in touch.The phone is useless at the moment I can't even restart or put the device off they should be ashamed of themselves...
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Samsung South Africa's replyOfficial
31 Jan 2022, 12:11Good day Shawn,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply31 Jan 2022, 12:11
Official
Good day Shawn,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM