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Ian N

1 reviews | Active since Sept 2019

24 Jun 2020, 09:43

Samsung Mobile ******s

So by the looks of things, Samsung mobile can make promotions and then choose not to adhere to them. I app**** for the Earbuds on the promotion. I was 2 days late according to Sonto and Tumi (supervisor) . Apparently the offer ended the 15th March, but yet I was allow to apply before the cut of date of the 31st March . Nowhere does it state the cut off is the 15th March and if you search the website it still shows that the date is the 31st. I even got as confirmation email advising i would get them with in 4 weeks. Should the email confirmation not have been "sorry you do not qualify for the earbuds" I am so so sorry I have changed from Iphone to Samsung. Worse mistake in my life and the employees don't even care, they are robots just doing what they are told to do.

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Replies (3)
Samsung South Africa
Samsung South Africa's reply24 Jun 2020, 09:54
Official
 Good day
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. 

We apologize for the inconvenience caused.
  
A senior customer service executive will contact you with further advise on this matter. 
 
Regards,
SamsungSA:
SS 
IN
Ian N's update24 Jun 2020, 10:01
Reviewer Update
Funny, I thought Tumi who is a Supervisor was qualified enough to advise me on this matter and he was adamant Samsung could do nothing. Surprise Surprise
IN
Ian N's update24 Jun 2020, 16:02
Reviewer Update
WOW so after me complaining and bring the fault to Samsung attention, now they are trying to cover up there mistake and send me a email to advise me I don't qualify for the promotion, 3 months after the incident. Come on Samsung, do you think you are dealing with a idiot.
I receive Ref Number from you, advising me someone will call me and all i get is a email .
this was your last chance. Consumer Protection Act here I come