Samsung mobile problem

Samsung has just released an S10 smartphone, well before you go ahead and buy any smartphone from Samsung let m tell you this, once the phone is in your possession it is no longer Samsung responsibility because they have made the sale that counts to them. Toda as a loyal Samsung customer who has bought, S5, S7, Galaxy Tab, J3, etc I am disappointed with their customer services. 2 days I got I was using my current S9+ and struggling with network and sending messages I opted to restart the device, to my surprise after it rebooted it could not let me in when I entered my correct pattern several times. I the searched if this was a common issue and surprisingly it is happening everywhere, Samsung says you can access the phone and be able to unlock it using the www.google.co/android/ devicemanager or find my device site from Samsung, both of these suggestions failed to unlock my device though I can locate the address and track the location accurately. I then visited the service provider where I bought my phone and it is still under warranty, they advised me there is nothing that they can do and the alternative would be to wipe it clean and I would lose all my information on the device.

to add on that I have to pay for them to do that service though I will be losing all the data mind that the device is still under warranty. I feel very cheated and the only thing they could suspect is that the must be fault with the software of the phone and that means deleting everything on the phone and start afresh. my question was what is the point of having these services to remotely control your phone from the so called applications and services if they are not working.

this is really a shame on Samsung and currently I have not decided to wipe my phone completely as I still have access to it using the find my device application, I can see the correct address but I cannot unlock the device.

if you thinking of buying a Samsung phone, if you read this review then be prepared you will face these unfortunate challenges that will cost you a lot of thing even your life that is on the devices.

My advice to all the customers thinking of buying the Samsung, think again, maybe you should consider other brands which are good in the market, likes of Huawei, iPhone, etc and stay away from Samsung