Samsung Mobile No Care

I got samsung mobile care @R69 a month. On there pamphlet that came in the box it says Quick and easy assistance without the hassles with forms. There website said pickup and drop off. Instead I was told to take it so some shop that refused to help if I don,t provide contracts an receipts. All of that while they have my serial number, IMEI and cell number on their systems. When I called again for the pickup and drop of they pretended that they have never heard of this even though they can read it of their own monitors. They promised to call me back the same day as they do not have their process in place yet but **** again as they called back the next day only to tell me that the website is incorrect and that they would only pickup my phone if it was an S10 not S9, which is not stipulated or even imp**** on the website. I have been looking for a solution for three days and although I have used samsung since the S3 came out, this will be my last.