wW
walters W

1 reviews | Active since Jan 2017

02 Jan 2017, 21:13

samsung mobile head office near canal walk

<p>i handed my phone in for cracked screen repair on the 7th december 2016. it is now the 2nd of january 2017 and i am still waiting for my phone and no one is coming back to me. </p> <p>i find samsung's service pathetic and i will never buy a samsung again if this is how their after sales are!</p> <p>the manager Francouis started helping me and just never got back to me after that.</p> <p>very very bad service </p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply03 Jan 2017, 10:08
Official

This is to acknowledge receipt fo your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA