HB
Hisham B
1 reviews | Active since Nov 2020
23 Nov 2020, 17:15
Samsung mobile division
I purchased a Samsung s20 note and was supposed to receive a voucher for R4000.00 3 months later and more than a dozen phone calls still no joy. The worst brand ever to buy no escalation of queries staff promise to call you back to no avail frustrating. Don't run promos if you can't keep up. Regret ever buying a Samsung product.
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Replies (3)
Samsung South Africa's replyOfficial
23 Nov 2020, 17:23Good Day Hisham,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's reply23 Nov 2020, 17:23
Official
Good Day Hisham,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
SS
Samsung South Africa's replyOfficial
24 Nov 2020, 12:50Your query has been escalated, please wait for feedback. We will inform you once it has been resolved. ^NM
Samsung South Africa's reply24 Nov 2020, 12:50
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved. ^NM
HB
Hisham B's updateReviewer Update
26 Nov 2020, 11:14Hi it has been more than two days nor even a call to try and resolve the matter I have been waiting earnestly for your response samsung, for a company selling communication devices rather slow at a response. I am not surprised to see how many clients have been ****med by your company for the said vouchers.
HB
Hisham B's update26 Nov 2020, 11:14
Reviewer Update
Hi it has been more than two days nor even a call to try and resolve the matter I have been waiting earnestly for your response samsung, for a company selling communication devices rather slow at a response. I am not surprised to see how many clients have been ****med by your company for the said vouchers.