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cwtigger C

1 reviews | Active since May 2016

03 Aug 2018, 13:15

Samsung Mobile Care Service.....you mean insurance con....

Samsung Mobile Care Service.....you mean insurance con....

i Brought a Samsung S8 . No one in store told me about insurance of screen protection. i found out by myself , when i contacted them they said as lon as it was with 30 day, i was on about 27 day.

they sent me the invoice ,of which it could not load on the banking app, after the 4 attempt i finally took it into the bank and they said i need to pay it into the bank. so by now the 30 days was up so i called and they said no problem just send them the deposit slip, which i did ( had to deposit via the auto teller or the wanted bank charges ( no service there either)).

So i followed up to make sure i was on the system , as i had had no responce from them and i was told , all good .

UNTIL YOU CLAIM..........AAAAAAAAAAAAAAAAAAAGGGGGGGGGGGG i went to Samsung Care, they could register the phone , then they called someone who allowed it. then they wanted my purchase slip......here we go again.......***.... so my phone was taken in and then rejected ... by insurance company that does Samsung insurance... i will find out who they are and let you know....

Cant believe Samsung allow these people to represent them ... and its in their in house app.

So my advice , get your own insurance , not the Samsung one...

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Replies (1)
Samsung South Africa
Samsung South Africa's reply03 Aug 2018, 15:00
Official

This is to acknowledge the receipt of your mail.

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,
Samsung Team