Samsung Mobile Care Plan

I am writing this email with a heavy heart due to the way i have been treated by Samsung and and its contractors. I app**** for a Samsung Mobile Care plan and i was given written confirmation that the plan is active with ref number 935506.

After a few weeks i realized that debit orders were not going through my supp**** account and i queried with the agents, i offered to pay the full amount of R1499 or pay the installments manually without success. I was sent from pillar to post between Samsung Mobile Care agents and Samsung Headquarters.

I was supp**** with ref 689804 and told that the matter will be resolved. Its been 4 months trying to sort this out without success.

I have been a loyal Samsung customer and proud owner of Samsung S10+, Samsung Note8 and a Samsung Smart TV. Please tell me if i have made a mistake by buying Samsung be cause the service that i am getting is pathetic.