Samsung Mobile Care

I bought the phone in June this year from the Samsung store in V&A Waterfront and upon purchasing I asked them whether ADH still exists and they said no. That was it, just no. So I thought nothing of it and took the phone because I've always had Samsung's and I love them.

Then, a couple weeks ago my phone got knocked off the edge of a table and the screen cracked, I took it into the Samsung Service Center and they informed me about Samsung Mobile Care. First off all, no a single person there knew where to download the Mobile Care "App" from, I had to Google it to find out. Then once I filled in my details, it took a consultant 4 days to get back to me and then I get told that I have to register for it in the first month of owning the device and therefore I'm not eligible to the service.

My question is, how can you decline my access to a service when AT NO POINT was it made clear to me that this service even exists, not from your Samsung store in Cape Town not the Service Centre in Menlyn?!