KM
Kgotlello M
1 reviews | Active since Nov 2017
03 Nov 2023, 22:48
Samsung mobile a ****. Factory fault and unreliable Samsung devices. ****ming SA consumers
I have an issue with Samsung A Tab8 that has been in repairs more than what it's ment to do.
This are all the Jobs created for repairs : ***4-vodacom ***2-vodacom TRJ162323-Telkom
I don't want it fixed, i want a replacement as clearly it's a factory fault. I can't be returning the device to be repaired more than 3 tomes.
Must i be happy with such?
And i was advised that it is common notice for samsung to divert till warranty ends. I want a new device as i can't bring the device that clearly has a factory fault.
Even today am waiting on feedback
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
04 Nov 2023, 07:35Good day Kgotlello
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply04 Nov 2023, 07:35
Official
Good day Kgotlello
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
KM
Kgotlello M's updateReviewer Update
07 Nov 2023, 15:17I was contacted by your Voice customer advisor which then told me that an exchanged wont be made because the device was only repaired twice and now that it is been repaired for the 3rd time i will have to see if it works or not. I did state that it has been the some problem for all 3 jobs however was told its not samsung process. A confirmation was made that you won't even bother after the warranty which i asked that if i bring it to be fixed 3 times then why wasn't it replaced. I was told the is nothing more you can do because its not repaired at list 3 or more times, meaning you guys prolong so the warranty to expire.
So like i was told by samsung, i will wait for vodacom to fix it for the 2nd time with the some problem and not bother samsung until it is fixed 5 times as that's when they take an issue seriously.
To think someone at vodacom Jabulani told me that they won't help you as samsung have been giving people with high value prices issues and never have they replaced as they keep on giving excuses.
I will wait for vodacom to call me and fetch the device.
By the was if a device is having the some problem and it has been fixed twice, that means if the device is booked for the 3rd time the problem is beyond fixing however you want to fix the some issues on the only device 5 times before you consider it factory fault.
So like i was told by samsung, i will wait for vodacom to fix it for the 2nd time with the some problem and not bother samsung until it is fixed 5 times as that's when they take an issue seriously.
To think someone at vodacom Jabulani told me that they won't help you as samsung have been giving people with high value prices issues and never have they replaced as they keep on giving excuses.
I will wait for vodacom to call me and fetch the device.
By the was if a device is having the some problem and it has been fixed twice, that means if the device is booked for the 3rd time the problem is beyond fixing however you want to fix the some issues on the only device 5 times before you consider it factory fault.
KM
Kgotlello M's update07 Nov 2023, 15:17
Reviewer Update
I was contacted by your Voice customer advisor which then told me that an exchanged wont be made because the device was only repaired twice and now that it is been repaired for the 3rd time i will have to see if it works or not. I did state that it has been the some problem for all 3 jobs however was told its not samsung process. A confirmation was made that you won't even bother after the warranty which i asked that if i bring it to be fixed 3 times then why wasn't it replaced. I was told the is nothing more you can do because its not repaired at list 3 or more times, meaning you guys prolong so the warranty to expire.
So like i was told by samsung, i will wait for vodacom to fix it for the 2nd time with the some problem and not bother samsung until it is fixed 5 times as that's when they take an issue seriously.
To think someone at vodacom Jabulani told me that they won't help you as samsung have been giving people with high value prices issues and never have they replaced as they keep on giving excuses.
I will wait for vodacom to call me and fetch the device.
By the was if a device is having the some problem and it has been fixed twice, that means if the device is booked for the 3rd time the problem is beyond fixing however you want to fix the some issues on the only device 5 times before you consider it factory fault.
So like i was told by samsung, i will wait for vodacom to fix it for the 2nd time with the some problem and not bother samsung until it is fixed 5 times as that's when they take an issue seriously.
To think someone at vodacom Jabulani told me that they won't help you as samsung have been giving people with high value prices issues and never have they replaced as they keep on giving excuses.
I will wait for vodacom to call me and fetch the device.
By the was if a device is having the some problem and it has been fixed twice, that means if the device is booked for the 3rd time the problem is beyond fixing however you want to fix the some issues on the only device 5 times before you consider it factory fault.
KM
Kgotlello M's updateReviewer Update
08 Nov 2023, 15:24Dear samsung
My concerns are not noted because your voice customer advisor sent me an email after we had a call conversation. Your advisor did advise that because the device is currently with vodacom for a 3rd fix, it doesn't meet the requirements placed by Samsung for an exchange. She said the device has to have been fixed AT LIST 3, 4 or More times before you even consider an exchange.
My question was, because my device is now booked for the 3rd time with the some issue, doesn't that clearly shows a factory fault. I was literally told that it has to have been fixed at list 4 times because she was very clear that even 3 times won't cut it.
So i have accepted that it won't be exchanged and because at vodacom repairs someone did tell me that when it comes to Samsung you will have to see hell before you can even get a problematic Samsung device exchanged. It doesn't happen.
SO I'M SAYING I WILL WAIT ON VODACOM TO FIX THE DEVICE WITH THE SOME ISSUE FOR THE 3RD TIME AS I HAVE PROVIDED 3 JOBS. AND FORGOT ABOUT THIS BECAUSE YOU PLACE YOUR PROCESSES TO NOT ASSIST US.
AM NOT UNDERSTANDING NOTHING BECAUSE IT DOESN'T MAKE SENSE WHY WOULD YOU WANT ME TO EXPERIENCE THE SOME PROBLEM MORE THAN 4 TIMES.
I WILL WAIT ON VODACOM REPAIRS AND SEE IF THIS DEVICE WORKS AS IT HASN'T WORKED PROPERLY SINCE IT ARRIVED.
My concerns are not noted because your voice customer advisor sent me an email after we had a call conversation. Your advisor did advise that because the device is currently with vodacom for a 3rd fix, it doesn't meet the requirements placed by Samsung for an exchange. She said the device has to have been fixed AT LIST 3, 4 or More times before you even consider an exchange.
My question was, because my device is now booked for the 3rd time with the some issue, doesn't that clearly shows a factory fault. I was literally told that it has to have been fixed at list 4 times because she was very clear that even 3 times won't cut it.
So i have accepted that it won't be exchanged and because at vodacom repairs someone did tell me that when it comes to Samsung you will have to see hell before you can even get a problematic Samsung device exchanged. It doesn't happen.
SO I'M SAYING I WILL WAIT ON VODACOM TO FIX THE DEVICE WITH THE SOME ISSUE FOR THE 3RD TIME AS I HAVE PROVIDED 3 JOBS. AND FORGOT ABOUT THIS BECAUSE YOU PLACE YOUR PROCESSES TO NOT ASSIST US.
AM NOT UNDERSTANDING NOTHING BECAUSE IT DOESN'T MAKE SENSE WHY WOULD YOU WANT ME TO EXPERIENCE THE SOME PROBLEM MORE THAN 4 TIMES.
I WILL WAIT ON VODACOM REPAIRS AND SEE IF THIS DEVICE WORKS AS IT HASN'T WORKED PROPERLY SINCE IT ARRIVED.
KM
Kgotlello M's update08 Nov 2023, 15:24
Reviewer Update
Dear samsung
My concerns are not noted because your voice customer advisor sent me an email after we had a call conversation. Your advisor did advise that because the device is currently with vodacom for a 3rd fix, it doesn't meet the requirements placed by Samsung for an exchange. She said the device has to have been fixed AT LIST 3, 4 or More times before you even consider an exchange.
My question was, because my device is now booked for the 3rd time with the some issue, doesn't that clearly shows a factory fault. I was literally told that it has to have been fixed at list 4 times because she was very clear that even 3 times won't cut it.
So i have accepted that it won't be exchanged and because at vodacom repairs someone did tell me that when it comes to Samsung you will have to see hell before you can even get a problematic Samsung device exchanged. It doesn't happen.
SO I'M SAYING I WILL WAIT ON VODACOM TO FIX THE DEVICE WITH THE SOME ISSUE FOR THE 3RD TIME AS I HAVE PROVIDED 3 JOBS. AND FORGOT ABOUT THIS BECAUSE YOU PLACE YOUR PROCESSES TO NOT ASSIST US.
AM NOT UNDERSTANDING NOTHING BECAUSE IT DOESN'T MAKE SENSE WHY WOULD YOU WANT ME TO EXPERIENCE THE SOME PROBLEM MORE THAN 4 TIMES.
I WILL WAIT ON VODACOM REPAIRS AND SEE IF THIS DEVICE WORKS AS IT HASN'T WORKED PROPERLY SINCE IT ARRIVED.
My concerns are not noted because your voice customer advisor sent me an email after we had a call conversation. Your advisor did advise that because the device is currently with vodacom for a 3rd fix, it doesn't meet the requirements placed by Samsung for an exchange. She said the device has to have been fixed AT LIST 3, 4 or More times before you even consider an exchange.
My question was, because my device is now booked for the 3rd time with the some issue, doesn't that clearly shows a factory fault. I was literally told that it has to have been fixed at list 4 times because she was very clear that even 3 times won't cut it.
So i have accepted that it won't be exchanged and because at vodacom repairs someone did tell me that when it comes to Samsung you will have to see hell before you can even get a problematic Samsung device exchanged. It doesn't happen.
SO I'M SAYING I WILL WAIT ON VODACOM TO FIX THE DEVICE WITH THE SOME ISSUE FOR THE 3RD TIME AS I HAVE PROVIDED 3 JOBS. AND FORGOT ABOUT THIS BECAUSE YOU PLACE YOUR PROCESSES TO NOT ASSIST US.
AM NOT UNDERSTANDING NOTHING BECAUSE IT DOESN'T MAKE SENSE WHY WOULD YOU WANT ME TO EXPERIENCE THE SOME PROBLEM MORE THAN 4 TIMES.
I WILL WAIT ON VODACOM REPAIRS AND SEE IF THIS DEVICE WORKS AS IT HASN'T WORKED PROPERLY SINCE IT ARRIVED.