NT
Naidoo T
1 reviews | Active since Mar 2025
02 Mar 2025, 10:18
Samsung mobile ****
I took out a new cell contract with Telkom for 2 Samsung mobile phones and part of the package were 2 watches and ear buds. This was done in November last year I was told that I can take the phones but the others things will be delivered within a few days It’s been 4 months and about 30 call and emails and I have only received 1 pair of ear buds and 1 watch This is false promises and advertising I was told by Samsung call centre agents that I just have to wait. They are not sure when the stock will arrive in the country Why sell a product that you done have stock of. I want what I’m paying for!!!! Samsung needs to take responsibility for this Mess up. I feel this was a ****
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
03 Mar 2025, 07:43 Good day Naidoo T.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply03 Mar 2025, 07:43
Official
Good day Naidoo T.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK