JC
Jacques C
1 reviews | Active since Jun 2012
12 Apr 2021, 10:35
Samsung misleading customers.
I bought a NOTE 20 ULTRA on 22 September 2020. I registered for the free tv they advertised, sending in all my info including my tv license. We are going for 6 months now, and no tv. I have been phoning for the last 5 months every 2 weeks and every time there is a different excuse. I also submitted everything again via the two email addresses they gave but still nothing. I also gave my IME number to all 100 people I spoke to but still nothing. Maybe the adverts of the free tv are only a **** by Samsung to get people to buy the phones.
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Replies (2)
Samsung South Africa's replyOfficial
12 Apr 2021, 10:36Good morning Jacques,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply12 Apr 2021, 10:36
Official
Good morning Jacques,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
JC
Jacques C's updateReviewer Update
19 Apr 2021, 12:13After my complaint on Hellopeter, a Samsung person named Vaugn helped me. He phoned me every day to give a progress report on my outstanding issue. He was very professional and sorted my problem out in a week that took the other people 6 months. Thank you Vaugn.
JC
Jacques C's update19 Apr 2021, 12:13
Reviewer Update
After my complaint on Hellopeter, a Samsung person named Vaugn helped me. He phoned me every day to give a progress report on my outstanding issue. He was very professional and sorted my problem out in a week that took the other people 6 months. Thank you Vaugn.