Samsung Mirror Fridge

I bought a Sumsung Mirror Fridge last October which apperently has a 10 year warranty. Friday 9 December the fridge started giving me problems to which I logged a complain on Monday 12 Dec . The temperature of both freezer and cooler were high . On Tuesday the 13th I called again , we tried troubling shooting over the fone which didnt work . A service technician was called out , who only arrived in Thursday around 15:30 , at that point the fridge temp was sitting at 25 degrees celcius ,and my house stinking from rotten food .

The service technician looked at the fridge told me the fridge had gotten extremely frozen blocking air into the fridge and had further more cracked the fridge wall and therefore he would not work on it as he cant repair the cracked wall .

I requested for the technical report so that I can use to claim from my insurer for the fridge contents , he told me to call Samsung which I have been calling daily . To date :

I dont have a technical report , No works has beem done on my fridge. Sumsung rejected the request for fridhmge replacement .

Samsung has horrible customer service particularly after says . Samsung is holding me at rans right now seeing that I cant claim from my insurer for the goods that got spoilt .

My ref no : ***

And I now have a customer number : ***