Samsung Mini S5 Repair

To think SAMSUNG IS such a big company with all its electronics and one person can have such back luck with poor customer service delivery, I cannot believe that I was referred from SAMSUNG HEAD OFFICE SA, where to hand in cell phone. i handed it into a cellphone repair shop on the 23rd June 2015, every week I will send a mail to the person which I was given the name on my Job number,how frustrated they must be with me by now. After twee weeks I could still understand spares awaiting, but the 5th week STILL AWAITING SPARES from SAMSUNG, the 6th week NOW AND still awaiting parts from Samsung. How in the world does it take 6 weeks for a simple \screen"to arrive at the cellphone shop to repair. I am a very dissapointed SAMSUNG CELL PHONE CLIENT AND THIS JUST MAKES U WONDER? in how this was handled and the numerous mails that I have send.<br> """