Samsung Mini S3 Repair

I cannot believe that SAMSUNG SA would ever treat any customer in such a way and just think its OK... and to think word of month can go a long way. That after the 23rd June 2015 my phone was handed in at Power Care and was given the run around for almost 5 weeks no spares and then eventually the screen needed to be replaced. Samsung sending a mail on the 6th August 2015 responding only to my Hello Peter complaint on the 31st July 2015. Some client service consultant contacted my husband took the details job number said they will follow up and there it was left, what a Joke I mailed the client services on the 6th August 2015 asking, please could anyone just at least let me know was the device collected from Power Care, I mean seriously how long is this going to take for someone in a Managers position or someone that still have compassion as to the status of my phone. Truly the saying customer comes first is a JOKE..... How long is this now for anyone to fix my phone and the common decency to follow up and let the client at least now. I mean tomorrow is the 13th August another week later.