JS
Jayanth S
1 reviews | Active since Feb 2022
21 May 2026, 10:31
Samsung Microwave – Rusting Cavity Despite 10-Year Ceramic Warranty
My Samsung microwave is just over two years old and already rusting inside from a join, showing poor workmanship. Despite a 10-year ceramic warranty, Samsung refuses to repair or replace it, claiming rust isn’t covered—only peeling and scratches. This poses a serious health hazard and feels like the product is built to outlast the warranty just enough to force a new purchase.
This is my second Samsung product that has failed to live up to the brand’s reputation for quality. On top of that, the service has been poor, requiring me to constantly follow up for feedback. Samsung should honor their warranty and take responsibility instead of leaving customers with unsafe appliances.
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Replies (2)
Samsung South Africa's replyOfficial
21 May 2026, 10:34Good day Jayanth
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply21 May 2026, 10:34
Official
Good day Jayanth
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
JS
Jayanth S's updateReviewer Update
21 May 2026, 11:54Thank you for your reply. Unfortunately, I am not satisfied with the conclusion that has been provided, which is the source of my frustration. The issue remains unresolved, and I believe the warranty terms and workmanship concerns have not been adequately addressed.
I respectfully request an alternative means of escalation so that this matter can be reviewed at a higher level. I would appreciate clear guidance on the next steps and the appropriate contact or department to whom I can escalate my complaint.
JS
Jayanth S's update21 May 2026, 11:54
Reviewer Update
Thank you for your reply. Unfortunately, I am not satisfied with the conclusion that has been provided, which is the source of my frustration. The issue remains unresolved, and I believe the warranty terms and workmanship concerns have not been adequately addressed.
I respectfully request an alternative means of escalation so that this matter can be reviewed at a higher level. I would appreciate clear guidance on the next steps and the appropriate contact or department to whom I can escalate my complaint.