II
Inno I
1 reviews | Active since Jun 2021
11 Jun 2021, 18:22
Samsung microwave
Bought a Samsung Microwave model Code ME6194ST/XFA and product came with a defect (vibration noise). Problem also reported in other countries & even uploaded on YouTube (https://www.youtube.com/watch?v=NdEqWWPf6_w). I returned gadget to shop after about 3 weeks and it was sent to workshop. Samsung invalidated my warranty on grounds of infestation. The problem was a faulty PcB which was not related to the infestation. I was ordered to pay R1130 for repairs to a factory originated defect.
Samsung you can do better!!
The Shop misled me & wrongly interpreted their own warranty T&C.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
11 Jun 2021, 18:23Good evening Inno,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply11 Jun 2021, 18:23
Official
Good evening Inno,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
14 Jun 2021, 08:24Kindly refer to the final response letter sent .^NM
Samsung South Africa's reply14 Jun 2021, 08:24
Official
Kindly refer to the final response letter sent .^NM