AW
Andre W

1 reviews | Active since Mar 2015

02 Mar 2015, 18:26

Samsung Microwave

I bought this Samsung Microwave from Makro in April 2014. In December 2014 the microwave started overheating when cooking for 20 minutes and then it will cut out completely with no power for about half an hour.<br> I then took it back to Makro to send it in for repairs to one of Samsung repair centres. After two weeks we received it back, *****s on the main cover missing as well as full of dents like somebody has hit it with a hammer.<br> After switching it on, we started cooking and after 20 minutes it cuts out and repeats the same problem as it was doing the first time.<br> I then took it back to Makro for the second time, again sent for repairs and received it back doing exactly the same as like from the beginning.<br> This is now the second time being \so called"repair but is still the same. I then contacted Samsung and the one story after the other they said to me the microwave must go for major repairs 4 times before they would consider replacing it.<br> This machine is still under warranty which expires in a months time and I think they are stalling it so that it falls out of warranty.<br> this microwave should be replaced. What a bad service from Samsung """

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Replies (1)
Samsung South Africa
Samsung South Africa's reply04 Mar 2015, 11:54
Official
Hello Andwes,

We have been in communication regarding your query and requested certain repair information from you. based on the repair history, as advised, we need you to kindly book in your unit directly with one our accredited service centres.

Based on that assessment we will be able to advise further.

Kind regards
Samsung SA