1 reviews | Active since May 2021
Samsung Members - poor customer service
On the 4/3/2021 I app**** for the free gift (Samsung Ear Buds) that I am supposed to get when I purchase a new Samsung S21. I've had great response from support people when doing online enquiries, but subsequent to that no feedback has been given, even after repeatedly sending emails regarding a claim number that I have to the claims department. The claim was apparently rejected because I purchased the device after the 28/02/2021 cutoff for the promotion, despite the fact that the invoice I attached clearly stated 24/02/2021.
The only time I receive any sort of feedback is when I reach out to the online support mechanism, but promises of escalations and assurances of receiving feedback haven't materialised in anything. It is now coming up on 2 months since I app**** and I am still none the wiser as to when or if I will receive my Gift.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM