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Tiisetso T
1 reviews | Active since Oct 2017
04 May 2021, 16:46
Samsung Members- Full of promises with no delivery
I have brought my samsung TV to samsung at the grove mall to be fixed. They then fixed it. after connecting it and switching it on at home then the tv was on mute even though the volume was at its maximum and also the remote could only switch on/off and do the volume other buttons did not respond.
I reported the problem then the technician was send to my house. But he was able to fix the volume only he couldn't fix the problem I had with the remote. He told us that another technician will come to fix it.
We have been kept on calling Samsung at the grove mall they keep on promising us that they will send a technician two weeks ago. When we call they tell us the same story.
Their contact number is ***
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Replies (2)
Samsung South Africa's replyOfficial
04 May 2021, 16:54 Good day Tiisetso,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply04 May 2021, 16:54
Official
Good day Tiisetso,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
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Tiisetso T's updateReviewer Update
05 May 2021, 13:15still no feedback from Samsung ( the grove mall)
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Tiisetso T's update05 May 2021, 13:15
Reviewer Update
still no feedback from Samsung ( the grove mall)