1 reviews | Active since Jun 2015
Samsung Members- Full of promises with no delivery
I like Samsung products, I think they look good and work well, but customer server, WOW, absolutely shocking
On the 12/03/2021 I app**** for the free gift that I am supposed to get when I purchase a new Samsung S21. To date, no one from Samsung has contacted me to let me know what the latest on my order is.
The only time I receive any sort of feedback is when I call or email asking for it. Once I was even told that my application was rejected because I purchase the device after the 28/02/2021 despite the fact that the invoice I had to attached clearly stated 24/02/2021
And dispute promises of escalations and assurances of receiving feedback I have heard nothing.
It is now coming up on 2 months since I app**** and I am still none the wiser as to when I will receive my Gift, all I want is for some one to let me know when I am can expect delivery
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM