1 reviews | Active since May 2017
Samsung Members "Free" TV promotion will cost you time and sanity
Samsung offered a free TV with the purchase of some of their devices. I duly obliged, however the process has been tedious (at best). The verification process started in October and is yet to be concluded. It looks like a gimmick and there are no TV's. I repeatedly sent supporting documentation and stopped receiving replies from the "Verifications department". It appears that the entire department is one Kirsten Olifant, after all the *** mailbox resolves to "Kirsten Olifant". I've been frustrated by Kirsten, but if Kirsten alone is the ENTIRE department, then I guess I'd have to be empathetic and conclude that Samsung South Africa has no respect for their customers nor do they respect one of the biggest brands in the world!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM