CB
Charl B
1 reviews | Active since Mar 2021
11 Mar 2021, 09:37
SAMSUNG Members Claim Process
I am having problems with Samsung Claim, submitted claim on 19 February and just got of the phone with Samsung for the for the 4th time since then and until today their system indicates that I am not verified after receiving and email on 4th March Stating that I was verified, I asked them what they are going to ship to me and no one can tell me what I claimed so whatever arrives, When ever or if ever it arrives it will be interesting. This whole process is a complete waste of my time and I am not impressed, I should have just kept my Iphone.
I am pretty sure I will receive a generic response to this Post.
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Replies (2)
Samsung South Africa's replyOfficial
11 Mar 2021, 09:39 Good morning Charl,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply11 Mar 2021, 09:39
Official
Good morning Charl,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
CB
Charl B's updateReviewer Update
01 Apr 2021, 07:27Still waiting for delivery, maybe I should go to my nearest Samsung store and take a set, or beter yet protest at the store and demand, demand , demand
Useless Company and will certainly not by any product from samsung again. Bull**** artists of note
Useless Company and will certainly not by any product from samsung again. Bull**** artists of note
CB
Charl B's update01 Apr 2021, 07:27
Reviewer Update
Still waiting for delivery, maybe I should go to my nearest Samsung store and take a set, or beter yet protest at the store and demand, demand , demand
Useless Company and will certainly not by any product from samsung again. Bull**** artists of note
Useless Company and will certainly not by any product from samsung again. Bull**** artists of note