Samsung mall of africa- shocking

What a absolutely shocking experience at the Samsung in MALL OF AFRICA. I cannot understand how Samsung is being run and managed by the staff it has selected. Everyone is talking about the shocking service in that store, and now I myself have experienced it.

In short, I ordered a Samsung battery for my note, ( I stood in a non existent queue for 45min just to order 1 battery). Then the consultant reassued me it would arrive by Thursday latest and they would call me. I needed this battery urgently for Friday. This I emphasized. On Thursday I called, they other it consultant on duty had NO idea what I was talking about. He then said he saw my job card and would call me back now now. 4hrs later, no call. I called back, he said his working alone. He asked the manager to talk to me ans the manager himself, said no, and told him to tell me ( I could hear this) that they will call me later, the battery will arrive today ( Thursday and they close at 20:00). Basically- don't fret it's arriving, cheers.

Today is Saturday. No call. No battery that's been paid for.

This is absolutely disgusting and rude. The service is beyond shocking for a brand like Samsung, who am I or anyone else to buy expensive items for a store like this!!!!!! Never!!!!!!!!

You guys are shocking to employ such people and damage your brand name

I want my battery, or my money back right away.

Thanks