1 reviews | Active since Mar 2023
SAMSUNG MALL OF AFRICA ****MED US!!!
SAMSUNG MALL OF AFRICA IS A ****!!! THE MANAGER (WESEL AND THABO) SOLD US A SECOND HAND WHICH ALREADY HAD AN EXISTING NETFLIX ACCOUNT THAT BELONGS TO (LUAN PRITORIOUS) WE LAID A COMPLAINT THE VERY SAME DAY AND WEEKS LATER THEY PROMISED TO REPLACE THE TV THEY JUST WAITING FOR THEIR SENIOR COMFIRMATION, WE CALLED SAMSUNG AND THEY TOLD US THAT THE SAME TV WE BOUGHT IN JANUARY WAS BROUGHT FOR REPAIRS IN NOVEMBER,WE BOUGHT THE TV AT MALL OF AFRICA AND FOR SOME REASONS THE TV WAS TRANSPORTED FROM PRETORIA AND SAMSUNG ALSO TOLD US THAT THEIR COMPANY DOESNT DELIVER TVS, THEY ALSO INSISTED ON US NOT TAKING THE TV HOME THE SAME DAY,TELLING US ABOUT FREE DELIVERY CAUSE THEY WANTED TO GIVE US A SECOND HAND TV THAT ALSO HAS A CHIP,ITS BEEN 2MONTHS OF DOING FOLLOW UPS AND WESEL IS TELLING US THAT HE IS WAITING FOR A CONFIRMATION FROM THE SENIOR. IM NOT GONNA LET THIS GO CAUSE I PAID FOR A BRAND NEW TV NOT A SECOND HAND ONE. WE ALSO HAVE PROOF(CONVERSIONS WITH WESEL)WHERE HE WAS PROMISING TO REPLACE THE TV
IM HIGHLY DISAPPOINTED WITH THE SERVICE.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
