Samsung Mall of Africa

<p>My phone had a cracked screen and I took for repairs at Samsung Mall of Africa on the <strong>15/12/2016.</strong> After booking my phone in, Samsung Mall of Africa informed me that the proof of purchase I submitted does not have an IMEI number reflecting on it. I immediately contacted Cell C as they are my network provider to clarify the IMEI issue which they did, by sending the IMEI number confirmation via e-mail to Samsung Mall of Africa on the <strong>15/12/2016.</strong></p> <p> </p> <p>I called Samsung requesting an update regarding the status of my phone on the <strong>17/12/2016,</strong> I was then informed by Samsung that the IMEI should reflect on the proof of purchase not as an email confirmation. I then went back to Cell C, where I ensured that an updated proof of purchase <strong>(with the IMEI number)</strong> was emailed to Samsung Mall of Africa on the <strong>17/12/2016.</strong></p> <p> </p> <p>I called Samsung Mall of Africa on the same day<strong> (17/12/2016)</strong> to confirm that they had recived the updated proof of purchase <strong>(with the IMEI number) </strong>from Cell C. I was then informed by Samsung Mall of Africa that the lady who was busy with my repair query will only be back on Monday <strong>(19/12/2016).</strong></p> <p> </p> <p>I made another call to Samsung Mall of Africa on Monday<strong> (19/12/2016)</strong> that's when I was informed that my phone will not be repaired, because my 12-Month free repair period has expired, as the phone was purchased on <strong>18/12/2015</strong> and they received the 1st proof of purchase <strong>(without the IMEI number)</strong> on the <strong>15/12/2016</strong> and the 2nd proof of purchase <strong>(with the IMEI number)</strong> on the <strong>17/12/2016.</strong></p> <p>I have send an e-mail to Samsung Management on the <strong>20/12/2016</strong> regarding this issue, till to date <strong>(02/01/2017)</strong>, I haven't received any response regarding the status of my phone.</p> <p>My query is very simple; Can my phone be repaired by Samsung as I submitted all the relevant documents on time. I should not be made to suffer due to their internal issues.</p> <p> </p> <p>Regards</p> <p>KP</p> <p> </p>