Samsung Makro Strubensvalley

We bought a top loader washing machine at Makro Strubensvalley. Luckily I took out extra guarantee which will expire next month. This is the 2nd time we experience trouble with masjien specially the drum. Was fix first time around we reported the 2nd incident a month ago we still sitting with broken masjien. The people dealing with this issue does not give updates or follow up we have to consistently phone and find out what is going on. All our appliances in house is Samsung 1st of very dissapointed in the top loader and 2nd the after service that I paid for is an absolute joke. My trust in this brand is definitely broken.