Samsung making good on initial poor service

I may be one of the few who actually has a happy story about Samsung - had big issues about promotional items not being sent to me. However, since I escalated the claim, I have had Vaughn from the Voice of the customer department call me everyday for the past 3 weeks giving me an update and following up with the relevant departments about stock. I have received a sms saying my items are out for dispatch. Hopefully I do receive them but at least I felt like they took my claim seriously