Samsung makes nice products but if something goes wrong 3 months after purchasing it don't expect any help!

I have 6 Samsung air conditioners, 5 Samsung Televisions, 4 Top of the range Samsung phones, 3 Samsung fridges, a Samsung freezer, a Samsung Dishwasher, 2 Samsung Microwaves and 4 Samsung monitors. I purchased a top of the range 32inch monitor from Samsung in December 2021. Three months later the remote control is faulty that comes with the monitor. I took the remote to a service centre where they said I have to bring the entire monitor in with the remote. Reason, it's Samsung policy. They did offer to come to my house to test the remote on the monitor for a call out fee which is almost the cost of a new remote. After escalating many times I just received a call back telling me the same thing from a senior escalating agent telling my I don't understand Samsung policy and there is nothing they can do. This remote works on all smart tv's and could be tested on any of the TV's in the repair centre. I am not prepared to risk carting around an R8000 monitor that there is nothing wrong with for a technician to replace a faulty remote. I am also not prepared to pay a call out fee for a technician to come to my premises to test the remote. You just lost a loyal customer for the past 20 years. I will also make sure that nobody I know ever purchases Samsung products with your after care service.