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Tamsyn T
1 reviews | Active since Mar 2009
07 Apr 2022, 13:55
Samsung makes empty promises
I bought a noten20 Samsung phone on 29th November 2020 with the black Friday promotion up until to today which is the 7th April 2022 I haven't received my TV after numerous phone calls, emails telling me they have to query and investigate why I never received my tv due to covid deliveries sre delayed. Then forcing me to get my own TV license, resending my documents over and over. Only yesterday the 6th April 2022 they tell me the ticket is closed and I won't be getting a tv but I'm paying for a contract where a tv is included.
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Replies (2)
Samsung South Africa's replyOfficial
07 Apr 2022, 13:58Good day Tamsyn ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply07 Apr 2022, 13:58
Official
Good day Tamsyn ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
TT
Tamsyn T's updateReviewer Update
07 Apr 2022, 14:17Another investigation, addressing the issue again almost 3 years later I'm paying for something I dont have which is unacceptable.
TT
Tamsyn T's update07 Apr 2022, 14:17
Reviewer Update
Another investigation, addressing the issue again almost 3 years later I'm paying for something I dont have which is unacceptable.